[Android] Hearthstone is freezing/crashing ingame since latest patch (15.4.34670)

  • Wendeee's Avatar HearthStationeer 490 248 Posts Joined 03/29/2019
    Posted 2 years, 10 months ago

    EDIT: I wrote a lot of stuff about my problem, it is pretty much described here:

    https://us.forums.blizzard.com/en/hearthstone/t/mobile-client-crashing-alot-android/15427

    Since i do not know how to delete entire thread, feel free to do it, or leave it here for info.

    I do what I must, when I must. Know this well.

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  • Cleef2's Avatar HearthStationeer 340 200 Posts Joined 04/02/2019
    Posted 2 years, 10 months ago

    Almost 50 complains on their official forum and no response from blizzard yet. Did anybody make this into an official ticket already? If yes any news. Seems like quite a big thing actually...

    I would assume that while the CEO is busy with the hong kong pr disaster the developers can still fix this big right...

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  • RavenSunHS's Avatar Refreshment Vendor 865 1487 Posts Joined 03/27/2019
    Posted 2 years, 10 months ago

    I added my own comment in that thread.

    Apparently, there's no way to open a ticket for such technical issues, it just tells you to go to the forums, wow...

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  • Cleef2's Avatar HearthStationeer 340 200 Posts Joined 04/02/2019
    Posted 2 years, 10 months ago
    Quote From RavenSunHS

    I added my own comment in that thread.

    Apparently, there's no way to open a ticket for such technical issues, it just tells you to go to the forums, wow...

    Well apparently that's the reason nobody has any info in it. Almost feel I should post they are too busy with writing press statements/damage control due to blitzchung, but probably will get me banned (at least I assume they can act quickly on that one ) but it's still a horrible thing this goes unfixed for 5 days. Has anybody made any reddit posts about this? (I don't use reddit but I heard the hs team checks that now and then).

    Due to the bug (I assume that's the case) I corrupted my solo adventure and it says I haven't beaten any of the bosses and all hero's are new,. While I'm no longer able yo start a new match (after choosing a hero it goes to main menu right away). This happened after another random disconnect. So be careful when you experience the problem.

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  • RavenSunHS's Avatar Refreshment Vendor 865 1487 Posts Joined 03/27/2019
    Posted 2 years, 10 months ago

    Ah popup appeared about server maintenance planned for the 18th in EU.

    Maybe it's related to the issue.

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  • Cleef2's Avatar HearthStationeer 340 200 Posts Joined 04/02/2019
    Posted 2 years, 10 months ago
    Quote From RavenSunHS

    Ah popup appeared about server maintenance planned for the 18th in EU.

    Maybe it's related to the issue.

     

    Maybe. I saw the same. Too bad it's one week from now. Would have expected a quicker response

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  • Wendeee's Avatar HearthStationeer 490 248 Posts Joined 03/29/2019
    Posted 2 years, 10 months ago

    To be honest, now it is happening to me 1 time a day tops. Before it was complete madness, it was freezing every second game. And i did not notice any recent update of the app.

    I do what I must, when I must. Know this well.

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  • Wendeee's Avatar HearthStationeer 490 248 Posts Joined 03/29/2019
    Posted 2 years, 10 months ago

    New patch came today on Android (15.4.35057 according to Google Play), I can't find any details about it, but I hope that it fixes the issue.

    EDIT: NOPE

    I do what I must, when I must. Know this well.

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  • Wendeee's Avatar HearthStationeer 490 248 Posts Joined 03/29/2019
    Posted 2 years, 9 months ago

    Root cause was found, will be fixed in next patch. No ETA so far, no sign of any compensation yet:

    https://us.forums.blizzard.com/en/hearthstone/t/android-game-crash-freezes-since-patch-15-4/15514/153?u=wend%C3%A9-2923

    I do what I must, when I must. Know this well.

    1
  • Cleef2's Avatar HearthStationeer 340 200 Posts Joined 04/02/2019
    Posted 2 years, 9 months ago
    Quote From Wendeee

    Root cause was found, will be fixed in next patch. No ETA so far, no sign of any compensation yet:

    https://us.forums.blizzard.com/en/hearthstone/t/android-game-crash-freezes-since-patch-15-4/15514/153?u=wend%C3%A9-2923

    Thanks for the update. I was tracking the other thread and there was no response there (even after creating a ticket to blizzard). Hope it gets resolved soon.

     

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  • RavenSunHS's Avatar Refreshment Vendor 865 1487 Posts Joined 03/27/2019
    Posted 2 years, 9 months ago

    I guess a new patch will be released right after Halloween.

    Good it was found. It took them a bit too long, considering how annoying the issue is...

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  • Marega's Avatar 620 870 Posts Joined 05/28/2019
    Posted 2 years, 9 months ago

    Problem with HS mobile version?  Lol. First time?

     

    Just give up dude Blizzard os dropping the ball hard on mobile for over a year now. Stick with PC. Ive given up on mobile for sometime sadly

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  • Rachel2702's Avatar Charmander 150 32 Posts Joined 03/27/2019
    Posted 2 years, 9 months ago

    I still have the problems - do I have to deinstall and install the whole game again?

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  • Arturvf89's Avatar 175 94 Posts Joined 05/31/2019
    Posted 2 years, 9 months ago

    I am still having problems as well, and uninstalling and reinstalling did not solve it. I never play on my PC, but I donwloaded it just to clear quests and get some of the event´s rewards.

    I oppened a ticket on Blizzard´s site, but its still unaswered.

    It´s a shame they drop the ball this hard during an event that should incentivize play.

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  • RavenSunHS's Avatar Refreshment Vendor 865 1487 Posts Joined 03/27/2019
    Posted 2 years, 9 months ago

    Right now the game is unplayable.

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  • ShotgunSoul's Avatar 240 168 Posts Joined 06/04/2019
    Posted 2 years, 9 months ago

    Yeah I was ill last week and tried to play the game on a Galaxy Tab from bed ...

     

    Fricking Hearthstone kept crashing reliably in PVP, particularly when there was a key play.

    Went 1-2 on those crashes :(

    Had a few but not as many crashes on PVE (tavern brawl vs. computer and adventure runs).

     

    Playing on a Steam controller and several feet away from a monitor instead, not as comfy and definitely not as quick as mouse, but at least I won't lose to coding issues

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  • CableKnight's Avatar Rexxar 395 187 Posts Joined 03/14/2019
    Posted 2 years, 9 months ago

    I haven't been able to play the game for almost a week now, ridiculous.

    Gosh dang it, cards bad.

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  • Cleef2's Avatar HearthStationeer 340 200 Posts Joined 04/02/2019
    Posted 2 years, 9 months ago

    Blizzard support send out another update, although that's mostly saying they don't have an ETA yet...

    https://us.forums.blizzard.com/en/hearthstone/t/android-game-crash-freezes-since-patch-15-4/15514/203?u=cleef-21680

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  • RavenSunHS's Avatar Refreshment Vendor 865 1487 Posts Joined 03/27/2019
    Posted 2 years, 9 months ago

    I imagine it is a complicated/deep bug, yet no ETA for the fix, after so many days, is unbelievable.

    Especially for a game that is so deeply designed for mobile usage.

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  • Cleef2's Avatar HearthStationeer 340 200 Posts Joined 04/02/2019
    Posted 2 years, 9 months ago

    I received the below as an official reply from Blizzard: 

    Quote From No Author Specified
    I have been reading your ticket about a problem with Heartstone crashing a lot on Andriod devices. I can understand this is frustrating for you, and that you feel that nothing is being done as the thread on the forums doesn't have a developer reply

    The reason the developers want bug reports like this posted on the forums is so that they can track them easily, they may not reply though as they are hard at work making hot fixes and patches to fix the reported bugs

    So please be patient, as rest assured the develoeprs are aware of the problem and it is being investigated. For updates keep an eye on the official site for patch notes.

    Nothing of interest...

    Btw I didn't mention anything about a dev replied but that Blizzard support didn't officially reply to the other thread.(now up to 175 posts). 

    It really seems they do not care or they have made such an enormous screw up that it's super difficult to fix....

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