Login and Collection Issues

  • Almaniarra's Avatar Devoted Outlander 880 1346 Posts Joined 03/21/2019
    Posted 2 years, 8 months ago

    Guys can anyone go online in EU ?

    I tried it several times, first i was able to login twice but when i try to open collection, Hearthstone stopped running for twice either.

    and then, it gave an error about they can't reach my collection and now it says "Your game timed out as it was requesting data from the hearthstone utility service. Please relunch Hearthstone to reconnect." and there is a code on right top corner. " HS:NT304:303:0" but when I try to relogin it gives same error again.

    Does anyone have same issues ? If you won't, that means my game is broken so I will try to repair the game/open a ticket.

    Edit: I've scanned the game, There was no repair required it said but still can't connect and it says same error on failed screen and now the code on top right corner changed into "HS:CT;NetCacheCardValues=1"

    it seemed like my game was broken at first but i guess the problem is about my account.

    Edit2: I could login with my phone and can open collection aswell. It ended up the game on my laptop was broken at the beginning but still I don't know why client can't repair the game by itself. I guess i will end up redownloading the game.

    Edit3: It is completely weird. I could login with my laptop at last and I have no basic cards. The only basic card I own is Mark of the Wild. I've checked on my phone too, it is the only basic card at there either.

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  • elbkind's Avatar 655 47 Posts Joined 03/15/2019
    Posted 2 years, 8 months ago

    I am able to login and browse my collection on my mobile. On what device playing?

    "How loooong can this go on?" - some hard working Saronite

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  • Almaniarra's Avatar Devoted Outlander 880 1346 Posts Joined 03/21/2019
    Posted 2 years, 8 months ago

    I am trying it with my laptop, and yes I was about to write, I could login with my phone aswell.

    But it still couldn't login in my laptop. I guess i will uninstall and redownload the game since it can't repair the game from client.

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  • Almaniarra's Avatar Devoted Outlander 880 1346 Posts Joined 03/21/2019
    Posted 2 years, 8 months ago

    I could login the game with my laptop and all of my basic cards are missing except Mark of the Wild and some cards are also missing from my collection. That's same for phone too.

    I guess I will open a ticket.

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  • elbkind's Avatar 655 47 Posts Joined 03/15/2019
    Posted 2 years, 8 months ago

    Sounds really weird and unique. Would open a ticket too. Good luck!

    "How loooong can this go on?" - some hard working Saronite

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  • DelkoHS's Avatar Child of Galakrond 485 481 Posts Joined 05/28/2019
    Posted 2 years, 8 months ago

    I had a similar problem a while back, turned out it's an identification issue as a result of a ddos. If you submit a ticket on the Blizzard website, they'll fix it for you within 24 hours.

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  • Lemushki's Avatar Squirtle 975 776 Posts Joined 03/22/2019
    Posted 2 years, 8 months ago

    Had the same problem with básic cards. Seems to fix itself if You give it time

    Lemushki - The one and only since 2006

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  • Almaniarra's Avatar Devoted Outlander 880 1346 Posts Joined 03/21/2019
    Posted 2 years, 8 months ago

    I didn't submit a ticket yet since i couldn't find the time, i will submit now but it seems my collection is ok on phone and desktop but still missed in laptop.

    I guess uninstall/reinstall will fix the problem for laptop aswell. I will try that first before the ticket.

    Thanks for answers. :) I just wondered its a general issue or not and saw that it's not. :)

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