Query: issues with Collection Level Rewards?

  • CaptZoey's Avatar
    750 188 Posts Joined 05/29/2019
    Posted 3 months ago

    Is anyone else having issues after upgrading a card, then trying to collect rewards from the Collection Level?

    I am currently stuck at level 357. While I have no problem upgrading a card, the problems happen afterwards: while trying to collect Collection Level Rewards, I receive the message "Something went wrong. Try again in a few minutes." Furthermore, if I try playing a game with a deck that includes the upgraded card, I receive the message "Aw, Snap! Your deck is invalid. Please change your deck and try again."

    Am I alone in experiencing this bizarre problem?

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  • CaptZoey's Avatar
    750 188 Posts Joined 05/29/2019
    Posted 3 months ago

    AND! If I quit the game and relaunch the app, all of my upgrades are undone. Ugh.

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  • linkblade91's Avatar
    Global Moderator 1650 2259 Posts Joined 02/09/2019
    Posted 3 months ago

    I know that my missions can "desync" and I'll think they're done, then comes the "Something went wrong. Try again in a few minutes." message like you got; when I reload the game the missions are no longer complete. Pretty annoying.

    Haven't seen the Collection Level mess up, though. That's got to be even worse D:

    If you have the time, you should totally check out our weekly Hearthstone card design competitions! :D

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  • QBreezy's Avatar
    10 1 Posts Joined 11/07/2022
    Posted 3 months ago

    Yes! I started playing last night had this problem right from the start. I've been trying to find a fix, but no luck. This makes the PC version completely unusable for me.

    Not sure if this is the cause, but it would be a weird coincidence...As I was clicking to collect Jessica Jones, I got this error and then discovered my internet wasn't working at all. I was supposedly still connected, but getting "DNS Server not responding" errors everywhere. After sorting that out, I haven't had another problem with it, but the collection page is permanently broken, even after re-installing, repairing 6 files through the "Verify Integrity of Game Files" option in Steam, lowering the graphics quality, etc.

    Seems playing on mobile is my only option.

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  • biegasu's Avatar
    10 1 Posts Joined 11/08/2022
    Posted 2 months, 4 weeks ago

    I'm having the exactly same problem, and not just my cards are losing the upgrade, but I'm losing my credit spended on that upgrade 

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  • CaptZoey's Avatar
    750 188 Posts Joined 05/29/2019
    Posted 2 months, 4 weeks ago

    Yee-ikes, @biegasu, that absolutely sucks!  I hope that you've reported a bug report on that problem.  It's one thing to have account synchronization issues (or whatever it is that is the cause of our woes), but to also lose credits in the deal too is just unacceptable.

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  • CaptZoey's Avatar
    750 188 Posts Joined 05/29/2019
    Posted 2 months, 3 weeks ago

    Quick follow-up: after filing two bug reports, I tried the "Customer Service" option under the gearbox, and left a message there.  The issue (magically!) got resolved this afternoon.

    So now I can continue with my upgrade -- and I am certainly happy to spend the credits I've been amassing.  Who knew that there was a 5,000 credit maximum?

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  • Zameroth's Avatar
    20 1 Posts Joined 11/27/2022
    Posted 2 months, 1 week ago

    I started having this issues on PC after I had an intent connectivity issue while upgrading a card. I have since sent a bug report through the app and again through the official MarvelSnap.HelpShift. I havn't seen a fix yet.

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  • CaptZoey's Avatar
    750 188 Posts Joined 05/29/2019
    Posted 2 months ago

    I suggest contacting Customer Support and explain the problem there. My take-away lesson learned is to make sure that I update the app before playing on ladder!

     

    Best of luck getting this resolved.

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